Clover/Fiserv Reported Issue

Incident Report for resero CampusCloud & SmartLockers

Resolved

This incident has been resolved.
Posted Oct 14, 2025 - 09:30 EDT

Monitoring

Clover has updated status.goresero.com with the information below, we will continue to monitor for any ongoing concerns.:



Clover is experiencing an issue with Cloud Pay Display

Incident resolved

The fix has been applied, and Clover Cloud Pay Display is functioning normally. Please contact support if you continue to experience issues.

Time posted

Oct 13, 10:12 PDT
Posted Oct 13, 2025 - 13:14 EDT

Update

Clover has updated status.goresero.com with the information below:



Clover is experiencing an issue with Cloud Pay Display

New incident: Investigating

We have detected some intermittent API issues that may be impacting Clover's cloud pay display functionality where merchants have Clover payment devices connected to 3rd party devices. The extent of the impact is under review, but our engineers are actively working on identifying the root cause. We greatly appreciate your ongoing patience as we work to resolve this issue and will provide an update once we have an estimated time for resolution. Thank you for your understanding.

Time posted

Oct 13, 08:48 PDT
Posted Oct 13, 2025 - 11:50 EDT

Investigating

We have received a number of reports of Clover devices not connecting; status.clover.com has not yet been updated to reflect any issues, but there appears to be a Clover-wide concern. We will update as soon as we have more information from Clover.
Posted Oct 13, 2025 - 11:43 EDT
This incident affected: CampusCloud Payment Services (Clover Credit Card Processing).