Monitoring - CardConnect has indicated the issue in their system has been addressed and if you continue to experience concerns to restart the devices to fully reset the connection.
Oct 09, 2026 - 13:38 EDT
Oct 09, 2026 - 13:38 EDT
Identified - The CardConnect status page is accessible and they have provided the information below; we are continuing to monitor, but are beginning to see successful transactions process.:
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 09, 2026 - 13:04 EDT
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 09, 2026 - 12:56 EDT
Update - We are continuing to investigate this issue.
Oct 09, 2026 - 12:55 EDT
Investigating - Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
Oct 09, 2026 - 12:46 EDT
Oct 09, 2026 - 13:06 EDT
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 09, 2026 - 13:04 EDT
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 09, 2026 - 12:56 EDT
Update - We are continuing to investigate this issue.
Oct 09, 2026 - 12:55 EDT
Investigating - Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
Oct 09, 2026 - 12:46 EDT
Oct 09, 2026 - 13:06 EDT
Investigating - We are seeing widespread disruption in CardConnect processing; there appears to be a major outage affecting all CardConnect processes, including access to their website and status page. We will continue to monitor the situation and provide updates as they become available.
Oct 09, 2026 - 12:55 EDT
Oct 09, 2026 - 12:55 EDT
Monitoring - We have identified an upstream change affecting USPS shipping services through Stamps.com. USPS is now requiring package dimensions for certain rate requests. When dimensions are not provided, affected USPS shipping options may not be returned during checkout.
USPS did not publish or communicate that package dimensions would become a hard requirement for obtaining these rates at this time. The available information indicated that dimensional-data noncompliance requirements were not expected to take effect until 2027 at the earliest. We are working with our shipping technology partners to determine what short-term and permanent options are available.
In the meantime, stores may use one of the following temporary alternatives:
- Configure UPS and/or FedEx shipping services through Calcurates.
- Use non-dimensional USPS Flat Rate shipping services through Calcurates.
- Use the Local Delivery option in CampusCloud to charge a flat shipping rate, then create the USPS shipment and label manually.
We understand that these alternatives do not provide the normal integrated USPS workflow and real-time rates, and that they may require additional work for store staff. We are working to restore USPS shipping through the CampusCloud and Calcurates integration and will update this notice as additional information becomes available.
Because this requirement took effect without advance notice or published guidance from USPS, the change was wholly unexpected by all parties involved. We recognize the additional burden this places on stores and are working toward a solution.
Oct 01, 2026 - 13:43 EDT
USPS did not publish or communicate that package dimensions would become a hard requirement for obtaining these rates at this time. The available information indicated that dimensional-data noncompliance requirements were not expected to take effect until 2027 at the earliest. We are working with our shipping technology partners to determine what short-term and permanent options are available.
In the meantime, stores may use one of the following temporary alternatives:
- Configure UPS and/or FedEx shipping services through Calcurates.
- Use non-dimensional USPS Flat Rate shipping services through Calcurates.
- Use the Local Delivery option in CampusCloud to charge a flat shipping rate, then create the USPS shipment and label manually.
We understand that these alternatives do not provide the normal integrated USPS workflow and real-time rates, and that they may require additional work for store staff. We are working to restore USPS shipping through the CampusCloud and Calcurates integration and will update this notice as additional information becomes available.
Because this requirement took effect without advance notice or published guidance from USPS, the change was wholly unexpected by all parties involved. We recognize the additional burden this places on stores and are working toward a solution.
Oct 01, 2026 - 13:43 EDT
CampusCloud Core Services
Operational
eCommerce Platform
Operational
AWS West Coast Environment
Operational
AWS East Coast Environment
Operational
CampusCloud 3rd Party Integrations
Operational
Verba Software Suite
Operational
VitalSource Digital Content
Operational
RedShelf Digital Content
Operational
Ingram Data Services Book Metadata
Operational
Calcurates
Operational
CampusCloud Payment Services
Operational
WPS Real-Time Financial Aid
Operational
Clover Credit Card Processing
Operational
CardConnect Credit Card Processing
Operational
TaxJar Sales Tax Calculations
Operational
SmartLockers Core Services
Operational
Admin Portal
Operational
CampusCloud BOPIL Integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.