Monitoring - One CampusCloud Core server is experiencing latency; we have removed this server from the production environment and will be diagnosing the root cause before adding it back to the production environment.
There are several production servers in rotation and as the latency increased on this single server, communications with CampusCloud were automatically routed to a different server; however, some communications would have been served resulting in a time-out or sluggish response.
All systems should now be operating nominally, and we will continue to monitor.
Oct 01, 2026 - 17:06 EDT
There are several production servers in rotation and as the latency increased on this single server, communications with CampusCloud were automatically routed to a different server; however, some communications would have been served resulting in a time-out or sluggish response.
All systems should now be operating nominally, and we will continue to monitor.
Oct 01, 2026 - 17:06 EDT
Monitoring - We have identified an upstream change affecting USPS shipping services through Stamps.com. USPS is now requiring package dimensions for certain rate requests. When dimensions are not provided, affected USPS shipping options may not be returned during checkout.
USPS did not publish or communicate that package dimensions would become a hard requirement for obtaining these rates at this time. The available information indicated that dimensional-data noncompliance requirements were not expected to take effect until 2027 at the earliest. We are working with our shipping technology partners to determine what short-term and permanent options are available.
In the meantime, stores may use one of the following temporary alternatives:
- Configure UPS and/or FedEx shipping services through Calcurates.
- Use non-dimensional USPS Flat Rate shipping services through Calcurates.
- Use the Local Delivery option in CampusCloud to charge a flat shipping rate, then create the USPS shipment and label manually.
We understand that these alternatives do not provide the normal integrated USPS workflow and real-time rates, and that they may require additional work for store staff. We are working to restore USPS shipping through the CampusCloud and Calcurates integration and will update this notice as additional information becomes available.
Because this requirement took effect without advance notice or published guidance from USPS, the change was wholly unexpected by all parties involved. We recognize the additional burden this places on stores and are working toward a solution.
Oct 01, 2026 - 13:43 EDT
USPS did not publish or communicate that package dimensions would become a hard requirement for obtaining these rates at this time. The available information indicated that dimensional-data noncompliance requirements were not expected to take effect until 2027 at the earliest. We are working with our shipping technology partners to determine what short-term and permanent options are available.
In the meantime, stores may use one of the following temporary alternatives:
- Configure UPS and/or FedEx shipping services through Calcurates.
- Use non-dimensional USPS Flat Rate shipping services through Calcurates.
- Use the Local Delivery option in CampusCloud to charge a flat shipping rate, then create the USPS shipment and label manually.
We understand that these alternatives do not provide the normal integrated USPS workflow and real-time rates, and that they may require additional work for store staff. We are working to restore USPS shipping through the CampusCloud and Calcurates integration and will update this notice as additional information becomes available.
Because this requirement took effect without advance notice or published guidance from USPS, the change was wholly unexpected by all parties involved. We recognize the additional burden this places on stores and are working toward a solution.
Oct 01, 2026 - 13:43 EDT
CampusCloud Core Services
Operational
eCommerce Platform
Operational
AWS West Coast Environment
Operational
AWS East Coast Environment
Operational
CampusCloud 3rd Party Integrations
Operational
Verba Software Suite
Operational
VitalSource Digital Content
Operational
RedShelf Digital Content
Operational
Ingram Data Services Book Metadata
Operational
Calcurates
Operational
CampusCloud Payment Services
Operational
WPS Real-Time Financial Aid
Operational
Clover Credit Card Processing
Operational
CardConnect Credit Card Processing
Operational
TaxJar Sales Tax Calculations
Operational
SmartLockers Core Services
Operational
Admin Portal
Operational
CampusCloud BOPIL Integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.