All Systems Operational

Uptime over the past 90 days. View historical uptime.
CampusCloud Core Services Operational
eCommerce Platform Operational
AWS West Coast Environment Operational
AWS East Coast Environment Operational
CampusCloud 3rd Party Integrations Operational
Verba Software Suite Operational
VitalSource Digital Content Operational
RedShelf Digital Content Operational
Ingram Data Services Book Metadata Operational
Calcurates Operational
CampusCloud Payment Services Operational
WPS Real-Time Financial Aid Operational
Clover Credit Card Processing Operational
CardConnect Credit Card Processing Operational
TaxJar Sales Tax Calculations Operational
SmartLockers Core Services Operational
Admin Portal Operational
CampusCloud BOPIL Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CampusCloud Update Window Oct 15, 2026 03:00-05:00 EDT

We will be releasing a rolling update to CampusCloud, there will be no total downtime, but system responsiveness may seem sluggish during this time. Please ensure to process a hard refresh in the browser (CTL + F5) to reload all CampusCloud components before beginning work.

Full release notes can be found at https://resero.atlassian.net/wiki/spaces/CCKB/pages/1633058817/CampusCloud+Release+Notes, help.goresero.com, or by pressing the ? button and searching for Release Notes when logged in to CampusCloud.
Posted on Oct 13, 2026 - 17:39 EDT

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

USPS (stamps.com) Shipping Integration Issue
Resolved - This incident has been resolved.
Oct 11, 12:11 EDT
Monitoring - We have identified an upstream change affecting USPS shipping services through Stamps.com. USPS is now requiring package dimensions for certain rate requests. When dimensions are not provided, affected USPS shipping options may not be returned during checkout.

USPS did not publish or communicate that package dimensions would become a hard requirement for obtaining these rates at this time. The available information indicated that dimensional-data noncompliance requirements were not expected to take effect until 2027 at the earliest. We are working with our shipping technology partners to determine what short-term and permanent options are available.

In the meantime, stores may use one of the following temporary alternatives:

- Configure UPS and/or FedEx shipping services through Calcurates.
- Use non-dimensional USPS Flat Rate shipping services through Calcurates.
- Use the Local Delivery option in CampusCloud to charge a flat shipping rate, then create the USPS shipment and label manually.

We understand that these alternatives do not provide the normal integrated USPS workflow and real-time rates, and that they may require additional work for store staff. We are working to restore USPS shipping through the CampusCloud and Calcurates integration and will update this notice as additional information becomes available.

Because this requirement took effect without advance notice or published guidance from USPS, the change was wholly unexpected by all parties involved. We recognize the additional burden this places on stores and are working toward a solution.
Oct 1, 13:43 EDT
CardConnect Cardpointe Integrated Terminal Disruption
Resolved - This incident has been resolved.
Oct 11, 12:10 EDT
Monitoring - CardConnect has indicated the issue in their system has been addressed and if you continue to experience concerns to restart the devices to fully reset the connection.
Oct 9, 13:38 EDT
Identified - The CardConnect status page is accessible and they have provided the information below; we are continuing to monitor, but are beginning to see successful transactions process.:

Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 09, 2026 - 13:04 EDT
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 09, 2026 - 12:56 EDT
Update - We are continuing to investigate this issue.
Oct 09, 2026 - 12:55 EDT
Investigating - Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
Oct 09, 2026 - 12:46 EDT
Oct 9, 13:06 EDT
Investigating - We are seeing widespread disruption in CardConnect processing; there appears to be a major outage affecting all CardConnect processes, including access to their website and status page. We will continue to monitor the situation and provide updates as they become available.
Oct 9, 12:55 EDT

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Intermittent Time Outs
Resolved - This incident has been resolved.
Oct 2, 12:52 EDT
Monitoring - One CampusCloud Core server is experiencing latency; we have removed this server from the production environment and will be diagnosing the root cause before adding it back to the production environment.

There are several production servers in rotation and as the latency increased on this single server, communications with CampusCloud were automatically routed to a different server; however, some communications would have been served resulting in a time-out or sluggish response.

All systems should now be operating nominally, and we will continue to monitor.
Oct 1, 17:06 EDT

Oct 1, 2026

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

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