eCommerce Increased Latency
Monitoring - Mitigation is complete; we will continue to monitor for any additional concerns.
Oct 27, 2026 - 11:16 EDT
Identified - A root cause has been identified and we are currently working on mitigation.
Oct 27, 2026 - 10:52 EDT
Investigating - We are currently investigating an increase in latency and response time with eCommerce servers that is leading to intermittent loading issues.
Oct 27, 2026 - 10:28 EDT
Uptime over the past 90 days. View historical uptime.
CampusCloud Core Services Operational
eCommerce Platform Operational
AWS West Coast Environment Operational
AWS East Coast Environment Operational
CampusCloud 3rd Party Integrations Operational
Verba Software Suite Operational
VitalSource Digital Content Operational
RedShelf Digital Content Operational
Ingram Data Services Book Metadata Operational
Calcurates Operational
CampusCloud Payment Services Operational
WPS Real-Time Financial Aid Operational
Clover Credit Card Processing Operational
CardConnect Credit Card Processing Operational
TaxJar Sales Tax Calculations Operational
SmartLockers Core Services Operational
Admin Portal Operational
CampusCloud BOPIL Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 27, 2026

Unresolved incident: eCommerce Increased Latency.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Updated Promotions Process
Resolved - Due to a workflow update within the credit card processing environment, it is highly recommended that you add an additional X of Y Prerequisite defining the specific transaction types a promotion applies to; most often this will be:

Required Number = 1

Transaction Type is equal to RETAIL
Transaction Type is equal to WEB_ORDER_CART

Our Knowledgebase has been updated with this information along with screenshots of the recommended configuration - https://resero.atlassian.net/wiki/spaces/CCKB/pages/1516273665/Promotion+Configuration#block-ab52060d2b34
Oct 23, 08:57 EDT

Oct 22, 2026

PHP2Shell Security Update
Resolved - You may have seen recent news regarding PHP2Shell, the name used for two critical PHP vulnerabilities identified as CVE-2026-109618 and CVE-2026-109619; PHP is a programming language widely used across the Internet and supports various website platforms.

Within the CampusCloud ecosystem, PHP is used for our Magento-based eCommerce sites but is not used by other areas of the system. The applicable security updates were installed automatically across the eCommerce environment; all CampusCloud eCommerce sites are patched and are not currently vulnerable to these identified issues.
Oct 22, 09:04 EDT

Oct 21, 2026

Clover Degraded Performance
Resolved - Clover has provided this update:

Incident resolved
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
Oct 21, 01:06 EDT
Update - Clover has provided the following update:

The issue has been identified and a fix is being implemented.
Oct 20, 23:44 EDT
Identified - Clover has posted the following, we will continue to monitor:

Clover is experiencing an issue impacting Ecommerce products
New incident: Investigating
Please be aware that Clover is experiencing an issue impacting Ecommerce products, including shopping cart plugins, online ordering, virtual terminal, and third-party Ecommerce applications. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.
Oct 20, 22:51 EDT

Oct 20, 2026

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

CampusCloud Hotfix Window
Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:00 EDT
Scheduled - We will be releasing a rolling hotfix to CampusCloud, there will be no total downtime, but system responsiveness may seem sluggish during this time. Please ensure to process a hard refresh in the browser (CTL + F5) to reload all CampusCloud components before beginning work.

This hotfix targets an intermittent issue resulting in a “Device Number Required” error when attempting to refund a Web Order.
Oct 15, 23:34 EDT

Oct 15, 2026

CampusCloud Update 10.15.26
Resolved - Today's release has been successfully deployed; please ensure to process a hard refresh in the browser (CTL + F5) to reload all CampusCloud components before beginning work.

Full release notes can be found at https://resero.atlassian.net/wiki/spaces/CCKB/pages/1633058817/CampusCloud+Release+Notes, help.goresero.com, or by pressing the ? button and searching for Release Notes when logged in to CampusCloud.
Oct 15, 07:24 EDT
CampusCloud Update Window
Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 EDT
Scheduled - We will be releasing a rolling update to CampusCloud, there will be no total downtime, but system responsiveness may seem sluggish during this time. Please ensure to process a hard refresh in the browser (CTL + F5) to reload all CampusCloud components before beginning work.

Full release notes can be found at https://resero.atlassian.net/wiki/spaces/CCKB/pages/1633058817/CampusCloud+Release+Notes, help.goresero.com, or by pressing the ? button and searching for Release Notes when logged in to CampusCloud.
Oct 13, 17:39 EDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

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