eCommerce Increased Latency

Incident Report for resero CampusCloud & SmartLockers

Monitoring

Mitigation is complete; we will continue to monitor for any additional concerns.
Posted Oct 27, 2026 - 11:16 EDT

Identified

A root cause has been identified and we are currently working on mitigation.
Posted Oct 27, 2026 - 10:52 EDT

Investigating

We are currently investigating an increase in latency and response time with eCommerce servers that is leading to intermittent loading issues.
Posted Oct 27, 2026 - 10:28 EDT
This incident affects: CampusCloud Core Services (eCommerce Platform).
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