CardConnect has indicated the issue in their system has been addressed and if you continue to experience concerns to restart the devices to fully reset the connection.
Posted Oct 09, 2026 - 13:38 EDT
Identified
The CardConnect status page is accessible and they have provided the information below; we are continuing to monitor, but are beginning to see successful transactions process.:
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue. Oct 09, 2026 - 13:04 EDT Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue. Oct 09, 2026 - 12:56 EDT Update - We are continuing to investigate this issue. Oct 09, 2026 - 12:55 EDT Investigating - Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue. Oct 09, 2026 - 12:46 EDT
Posted Oct 09, 2026 - 13:06 EDT
Investigating
We are seeing widespread disruption in CardConnect processing; there appears to be a major outage affecting all CardConnect processes, including access to their website and status page. We will continue to monitor the situation and provide updates as they become available.
Posted Oct 09, 2026 - 12:55 EDT
This incident affected: CampusCloud Payment Services (CardConnect Credit Card Processing).