Update - If you are currently receiving an error message of "There was a problem with the card" on any of your Clover devices, please email help@goresero.com with the Serial Number of the device affected.
Aug 25, 2026 - 16:53 EDT
Aug 25, 2026 - 16:53 EDT
Monitoring - Clover has marked the issue as Resolved and provided the follow update:
Resolved - The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
We will continue to monitor for any additional concerns.
Aug 25, 2026 - 10:29 EDT
Resolved - The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
We will continue to monitor for any additional concerns.
Aug 25, 2026 - 10:29 EDT
Update - Although no official notice has been published by Clover, we are beginning to see signs of recovery and an increase in successful credit card transactions processed through Cloud Pay Display. We will continue to monitor the situation and provide updates as they become available.
Aug 25, 2026 - 10:20 EDT
Aug 25, 2026 - 10:20 EDT
Update - We are continuing to monitor status updates from Clover and are working to get additional details.
Please note that while Cloud Pay Display has Degraded Performance, you can continue to accept credit card payments using the direct Sale app on your Clover device; this process involves separate processing in CampusCloud and on the Clover device -
1. Prepare a Retail transaction in CampusCloud to calculate and finalize the transaction total
2. Process a credit card transaction through the Sale app on the Clover device
3. Finalize the Retail transaction in CampusCloud using a "non-authorized" tender such as Cash or Check; we recommend adding a note at the end of the transaction indicating it was a manual credit card charge
While this process will result in a reporting mismatch between the credit card and cash lines on CampusCloud reports at the end of the day, the documented manual credit card transactions can be used to calculate the offset and provide reconciliation records.
Aug 25, 2026 - 10:03 EDT
Please note that while Cloud Pay Display has Degraded Performance, you can continue to accept credit card payments using the direct Sale app on your Clover device; this process involves separate processing in CampusCloud and on the Clover device -
1. Prepare a Retail transaction in CampusCloud to calculate and finalize the transaction total
2. Process a credit card transaction through the Sale app on the Clover device
3. Finalize the Retail transaction in CampusCloud using a "non-authorized" tender such as Cash or Check; we recommend adding a note at the end of the transaction indicating it was a manual credit card charge
While this process will result in a reporting mismatch between the credit card and cash lines on CampusCloud reports at the end of the day, the documented manual credit card transactions can be used to calculate the offset and provide reconciliation records.
Aug 25, 2026 - 10:03 EDT
Update - Clover continues to report Degraded Performance of Cloud Pay Display, and has expanded their investigation to include the Dashboard; below is the latest updated provided at status.clover.com
Clover in NA is experiencing issues with Cloud Pay Display
Investigating - Clover merchants may currently experience issues with Cloud Pay Display functionality on third-party connected devices, as well as degraded performance across host devices, Cloud Pay displays, and Merchant Dashboards. Our engineers are actively working on identifying the root cause. We greatly appreciate your ongoing patience as we work to resolve this issue, and we will provide an update once we have an estimated time for resolution. Thank you for your understanding.
Aug 25, 2026 - 09:26 EDT
Clover in NA is experiencing issues with Cloud Pay Display
Investigating - Clover merchants may currently experience issues with Cloud Pay Display functionality on third-party connected devices, as well as degraded performance across host devices, Cloud Pay displays, and Merchant Dashboards. Our engineers are actively working on identifying the root cause. We greatly appreciate your ongoing patience as we work to resolve this issue, and we will provide an update once we have an estimated time for resolution. Thank you for your understanding.
Aug 25, 2026 - 09:26 EDT
Identified - Clover has posted an updated that Cloud Pay Display is experiencing Degraded Performance; we are seeing some credit card transaction fail as a result. As more information becomes available, we will share.
https://status.clover.com/
Aug 25, 2026 - 09:00 EDT
https://status.clover.com/
Aug 25, 2026 - 09:00 EDT
CampusCloud Core Services
Operational
eCommerce Platform
Operational
AWS West Coast Environment
Operational
AWS East Coast Environment
Operational
CampusCloud 3rd Party Integrations
Operational
Verba Software Suite
Operational
VitalSource Digital Content
Operational
RedShelf Digital Content
Operational
Ingram Data Services Book Metadata
Operational
Calcurates
Operational
CampusCloud Payment Services
Operational
WPS Real-Time Financial Aid
Operational
Clover Credit Card Processing
Operational
CardConnect Credit Card Processing
Operational
TaxJar Sales Tax Calculations
Operational
SmartLockers Core Services
Operational
Admin Portal
Operational
CampusCloud BOPIL Integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.