All Systems Operational

Uptime over the past 90 days. View historical uptime.
CampusCloud Core Services Operational
90 days ago
99.99 % uptime
Today
eCommerce Platform Operational
90 days ago
99.99 % uptime
Today
AWS West Coast Environment Operational
90 days ago
99.99 % uptime
Today
AWS East Coast Environment Operational
90 days ago
99.99 % uptime
Today
CampusCloud 3rd Party Integrations Operational
90 days ago
100.0 % uptime
Today
Verba Software Suite Operational
90 days ago
100.0 % uptime
Today
VitalSource Digital Content Operational
90 days ago
100.0 % uptime
Today
RedShelf Digital Content Operational
90 days ago
100.0 % uptime
Today
Ingram Data Services Book Metadata Operational
90 days ago
100.0 % uptime
Today
Calcurates Operational
90 days ago
100.0 % uptime
Today
CampusCloud Payment Services Operational
90 days ago
100.0 % uptime
Today
WPS Real-Time Financial Aid Operational
90 days ago
100.0 % uptime
Today
Clover Credit Card Processing Operational
90 days ago
100.0 % uptime
Today
CardConnect Credit Card Processing Operational
90 days ago
100.0 % uptime
Today
TaxJar Sales Tax Calculations Operational
90 days ago
100.0 % uptime
Today
SmartLockers Core Services Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
CampusCloud BOPIL Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
CampusCloud Update 01.16.26
Resolved - A small hotfix update was released overnight focused on back-end processes, please process a hard refresh of the browser (CTL + F5) to ensure all updates are loaded fully.
Jan 16, 07:37 EST
Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
AWS Outage
Resolved - This incident has been resolved.
Jan 13, 08:44 EST
Update - We continue to see strong performance of the updated database infrastructure today; we will continue to monitor for any anomalies.
Jan 9, 14:14 EST
Update - Overnight, our team took additional steps to re-configure the underlying AWS database hosting platform to increase total capacity and better tune the environment to the real-world data we collected. Initial metrics indicate a tenfold reduction of resource usage at rest and a marked reduction at load; we will continue to monitor all processes and services today to gain additional insights into the overall resource use, but are confident that these changes will provide better short- and long-term stability to the hosting environment.
Jan 9, 08:42 EST
Update - We continue to monitor, all systems appear to be functioning nominally at this time.
Jan 8, 16:18 EST
Update - We are continuing to monitor the situation.
Jan 8, 15:25 EST
Update - We are reviewing abnormal activity that may be affecting system performance.
Jan 8, 15:07 EST
Update - We are currently monitoring a spike in usage and will update infrastructure as needed.
Jan 8, 12:52 EST
Update - As we continue to monitor today, all systems are functioning nominally; we will continue to monitor throughtout the day.
Jan 8, 11:24 EST
Update - As we continue to monitor this morning, all systems are functioning nominally; we will continue to monitor throughtout the day.
Jan 8, 09:13 EST
Update - Initial testing of the hot fix in the Production environment appears nominal; we will continue to monitor overnight and throughout the day tomorrow. Mitigation plans are in place if concerns should arise tomorrow.
Jan 8, 01:22 EST
Update - The hotfix has been applied and appears to have resolved the concern; we will continue to monitor overnight and throughout the day tomorrow.
Jan 8, 00:49 EST
Update - We will be making a no-down-time hotfix within the next hour.
Jan 7, 23:33 EST
Update - We are currently testing through an update in our Development environment, if successful we will release the update to the Production system as a no-down-time hotfix.
Jan 7, 21:43 EST
Update - We are continuing to monitor the status of all services and work towards a permanent resolution.
Jan 7, 21:19 EST
Update - We are continuing to work to mitigate any ongoing sluggishness and other concerns.
Jan 7, 20:10 EST
Update - We have now located an offending piece of code that as a result of the failover process was demanding additional resources; this process has been manually terminated and we will now begin to work on a permanent resolution to prevent the code from running again. Services should now return to close to normal operation.
Jan 7, 18:39 EST
Update - We are continuing to monitor and adjust the database configuration; at this time, processes may have delayed completion, but will complete.
Jan 7, 17:58 EST
Update - We are seeing services continue to return to normal.
Jan 7, 15:32 EST
Update - We continue to monitor and shift infrastructure as needed; please ensure that you log out and back in to CampusCloud. As services come back online there may be slower processing times.
Jan 7, 15:22 EST
Monitoring - Please log out and back in to CampusCloud.
Jan 7, 14:53 EST
Update - The failover is complete, and all services are re-connecting now.
Jan 7, 14:52 EST
Update - We are again going to failover the database to another location.
Jan 7, 14:40 EST
Update - We continue to monitor the AWS database environment for high load and will make adjustments as needed; we continue to see improvement in processes overall.
Jan 7, 14:31 EST
Update - We have taken additional failover mitigation steps and are seeing services return to normal operation; we will continue to investigate and monitor the situation.
Jan 7, 14:11 EST
Update - We are continuing to investigate.
Jan 7, 14:05 EST
Update - Currently it appears that the AWS outage may be caused by an internet service provider backbone limiting the scope to certain stores; we are seeing successful transactions process. We are continuing to investigate, but all resero-controlled systems appear fully functional.
Jan 7, 13:41 EST
Investigating - We are seeing additional concerns from AWS and are investigating now.
Jan 7, 13:31 EST
Monitoring - The database failover has been completed and we are monitoring for additional concerns.
Jan 7, 12:45 EST
Identified - Our AWS database hosting environment is experiencing an outage; we are currently migrating to the backup environment.
Jan 7, 12:32 EST
CampusCloud Update
Resolved - A small hotfix update was released overnight focused on back-end processes, please process a hard refresh of the browser (CTL + F5) to ensure all updates are loaded fully.
Jan 13, 08:43 EST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Jan 8, 2026
Jan 7, 2026
Temporary eCommerce Rate Limit
Resolved - The temporary rate limiting Captcha has been removed; we will continue to monitor the eCommerce environment and make infrastructure adjustments as needed.
Jan 7, 08:36 EST
Monitoring - Due to a dramatic increase in eCommerce traffic, we have temporarily implemented a rate limiting Captcha that customers may encounter when browsing your website; once they have completed the Captcha they should be able to continue to browse without interruption for a period of time. We are currently increasing server capacity and reviewing all options to provide the best experience to your customers; as traffic patterns change and additional infrastructure comes online, we will make adjustments with the goal of removing the Captcha as soon as reasonably possible.
Jan 6, 09:09 EST
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