All Systems Operational

Uptime over the past 90 days. View historical uptime.
CampusCloud Core Services Operational
90 days ago
100.0 % uptime
Today
eCommerce Platform Operational
90 days ago
100.0 % uptime
Today
AWS West Coast Environment Operational
90 days ago
100.0 % uptime
Today
AWS East Coast Environment Operational
90 days ago
100.0 % uptime
Today
CampusCloud 3rd Party Integrations Operational
90 days ago
100.0 % uptime
Today
Verba Software Suite Operational
90 days ago
100.0 % uptime
Today
VitalSource Digital Content Operational
90 days ago
100.0 % uptime
Today
RedShelf Digital Content Operational
90 days ago
100.0 % uptime
Today
Ingram Data Services Book Metadata Operational
90 days ago
100.0 % uptime
Today
Calcurates Operational
90 days ago
100.0 % uptime
Today
CampusCloud Payment Services Operational
90 days ago
99.99 % uptime
Today
WPS Real-Time Financial Aid Operational
90 days ago
100.0 % uptime
Today
Clover Credit Card Processing Operational
90 days ago
99.98 % uptime
Today
CardConnect Credit Card Processing Operational
90 days ago
100.0 % uptime
Today
TaxJar Sales Tax Calculations Operational
90 days ago
100.0 % uptime
Today
SmartLockers Core Services Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
CampusCloud BOPIL Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CampusCloud Database Maintenance Window Apr 26, 2026 03:00-06:00 EDT

We will be performing maintenance on the CampusCloud database infrastructure related to a major version upgrade; no down-time is anticipated during this maintenance period.
Posted on Apr 16, 2026 - 08:56 EDT
Apr 23, 2026

No incidents reported today.

Apr 22, 2026
CampusCloud Hotfix 04.22.26
Resolved - A small, targeted, hotfix was released in conjunction with the infrastructure maintenance overnight; please process a hard refresh in the browser (CTL + F5) before beginning work today.
Apr 22, 05:54 EDT
CampusCloud Infrastructure Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 22, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 03:00 EDT
Scheduled - We will be performing maintenance on the CampusCloud hosting infrastructure related to the database upgrade; no down-time is anticipated during this maintenance period.
Apr 17, 08:49 EDT
Apr 21, 2026

No incidents reported.

Apr 20, 2026
CampusCloud Database Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 03:00 EDT
Scheduled - We will be performing maintenance on the CampusCloud database infrastructure related to a major version upgrade; no down-time is anticipated during this maintenance period.
Apr 16, 08:55 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Chrome Update Resulting in Printing Concerns
Resolved - A new Knowledgebase page has been created at https://resero.atlassian.net/wiki/x/AgBCfQ
Apr 15, 15:56 EDT
Identified - It appears that a recent Chrome update has added a new default option to block external applications from being accessed, this update from Google appears to have resulted in potential printing and cash drawer concerns; this appears to only affect Chrome version 147 or higher. We are working on publishing an updated Knowledgebase article outlining the steps to resolution with screenshots; general guidance is provided below.

** An alternative browser such as Edge or Firefox can be used as an immediate resolution. **

To disable the block external application setting in Chrome you will first navigate to CampusCloud and then click on the site settings icon in the address bar to the left of the URL (icon is two horizontal lines with a circle on the end of each line); toggle on the Apps on Device setting to allow communications with external apps.

You can also navigate to Store Administration / Store Settings / Devices / Printers where you should receive a popup asking if you wish to allow Chrome to access other Apps, click Allow.
Apr 15, 15:09 EDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026
Formatted Supplier Return
Resolved - The formatted Supplier Return report referenced in prior Release Notes has been deployed; you will find the Supplier Return report in the Accounting/Admin Reports menu. Please reach out to help@goresero.com if you encounter any concerns.
Apr 13, 14:16 EDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
CampusCloud Hotfix 04.10.26
Resolved - A small hotfix has been released; please ensure you process a hard refresh of your browser (CTL + F5) prior to beginning work today.
Apr 10, 05:41 EDT
Intermittent Refund Issue
Resolved - This incident has been resolved.
Apr 10, 05:40 EDT
Identified - We believe the source of this issue has been located and a fix is being worked on; we expect a hotfix to be released overnight.
Apr 9, 18:03 EDT
Update - We are continuing to investigate a root cause of this visual error; it appears that all back-end processes continue to work as expected, but the user interface is not displaying the payment tender results as intended for all transactions.
Apr 9, 16:28 EDT
Investigating - We are investigating an intermittent issue with refunds that results in the tender selection page from not displaying correctly.
Apr 9, 15:19 EDT
Apr 9, 2026
CampusCloud Hotfix 04.09.26
Resolved - A small hotfix has been released; please ensure you process a hard refresh of your browser (CTL + F5) prior to beginning work today.
Apr 9, 07:24 EDT
No Receipt Refund Error
Resolved - This incident has been resolved.
Apr 9, 05:40 EDT
Identified - We plan to release a hotfix overnight to resolve this concern.
Apr 8, 16:35 EDT
Investigating - We are investigating reports of an Internal Server Error when attempting to add items to a No Receipt Refund; this issue does not appear to be universal. We will update as we have more information.
Apr 8, 12:19 EDT
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